Privacy statement

Grainger Quartet recognises the importance of privacy and understands concerns about the security of personal information. We are committed to protecting and safeguarding any personal information that we hold in accordance with the relevant legislation.

Collection of personal information

Personal information may be collected when you request to receive information about Grainger Quartet and our activities. Information collected by Grainger Quartet may include details such as your name, address, email address, telephone number, fax number and other identifying information, as well as details of your ticketing and seating preferences. This information is collected so that we can contact you if there are changes to upcoming events and keep you informed about the activities of the Quartet.

How Grainger Quartet may use your personal information

Grainger Quartet may use your personal information to:

• Process and manage any purchase.

• Process and manage any donations you make to us.

• Publicly acknowledge donations (unless permission specifically denied).

• Contact you to notify of changes.

• Respond to any request you may make.

• Send out material by post or email related to your performance preferences.

• Compile profiles to enable Grainger Quartet to provide our customers with the highest level of service.

Grainger Quartet will not trade, sell or rent personal information about our customers to other parties unless required by law.

Security of personal information

Grainger Quartet takes all reasonable steps to protect the personal information it receives. Information collected is stored in an appropriately secure format. Only select personnel have access to personal information that we hold.

Sharing your personal information with other parties

There are some circumstances where Grainger Quartet may be required to disclose information about you. These may include, but are not limited to, contractors and service providers to assist us to operate our business or to provide a service to you  (such as ticket sales).

Any contractors and/or service providers engaged by Grainger to handle personal information, are required to comply with our Privacy Statement and with strict conditions governing how personal information is to be handled. Grainger Quartet may also disclose personal information to government and other bodies if this is required of us by law and/or permitted under the relevant legislation.

Updating and checking your personal information and contact preferences

You have a right to access and correct your personal information at any time. If you would like to update your personal details, please contact us either by mail, email or phone:

Grainger Quartet
PO Box 421
Darlinghurst 1300
Email: info@graingerquartet.com
Phone: 1300 365 266 (9am to 12 noon)

You can also change the way in which you would prefer for us to contact you. We usually contact you with information about events either by mail or email.

You may choose not to be contacted at any time by writing or emailing to the addresses given above.

Queries or concerns about collection of your information

If you have any queries or concerns about the way Grainger Quartet has collected, stored, used or disclosed your personal information please don’t hesitate to contact us as above. If you are not satisfied with the response you receive you may escalate your concerns by addressing a private and confidential letter to the Chairman at the above address. This will be delivered unopened to the Chairman, or in his absence another board member.

Privacy statement changes